Every Saltgrain Co. hat is made to order with your logo on it, so returns work a little differently here than at a shop selling off the shelf.
Custom orders
Because each patch is cut, dyed, and sewn specifically for you, custom orders are not returnable and we cannot offer refunds for a change of mind, a quantity you decided you did not need, or a logo you approved and later reconsidered.
Before you approve your mock-up
You can cancel or change your order any time before you approve your mock-up, and we will refund you in full. Nothing gets cut until you sign off.
After you approve your mock-up
Once you approve, we order blanks and start cutting, so the order can no longer be cancelled. If something urgent comes up, reach out anyway and we will do what we can.
If we got it wrong
If your hats arrive with a defect, or they do not match the mock-up you approved, we will make it right. Contact us within 14 days of delivery with a photo of the issue, and we will remake the affected hats or refund them. We cover shipping both ways when the mistake is ours.
Damaged in shipping
Same thing. Photograph the box and the hats and contact us within 14 days of delivery so we can file with the carrier and get replacements moving.
How to reach us
Use the contact form at saltgrainhatco.com/pages/contact or email saltgrainhatco@gmail.com. A person answers.
